Privacy Policy: How Your Personal Data Is Handled
Every online betting platform works with personal information, and 1Win is no exception. This page explains in plain language what data the operator gathers, why it needs it, and what control you have over it.
What Data Is Collected
Part of the information comes directly from you. When you register and verify your account, you upload an ID card, passport, or driving licence and fill in forms with your personal details.
Other data arrives automatically while you use the site: your IP address, operating system, device type, browser, and error reports if something crashes. Occasionally the operator also receives details about customers from payment partners, mainly to meet anti-money-laundering and identity-check requirements.
Legal Grounds for Processing
The main basis is the agreement you accept at sign-up. In addition, the licence under which the platform operates requires AML and KYC checks, which means payment and identity data must be collected and reviewed.
Why the Information Is Needed
The data is used for several practical purposes:
- Confirming that you are an adult and live in a permitted region.
- Meeting legal duties related to AML and KYC.
- Helping support agents fix problems with payments, bugs, or account access.
- Improving the speed and stability of the site based on how players use it.
- Spotting unhealthy play patterns, since session length and activity help specialists notice early signs of addiction.
The policy may be updated from time to time. When that happens, players are notified and invited to review the changes.
Who Can Receive Your Data
Your information may be passed to companies within the same group and to service providers such as payment systems and game studios. It may also be disclosed to regulators, courts, law enforcement, licensing authorities, and fraud-prevention organisations when the law or AML and KYC rules require it.
How the Data Is Protected
Information is encrypted with TLS both when it is sent and when it is stored. The platform also relies on firewalls, intrusion prevention, and separated network zones, all maintained according to industry standards. A dedicated security team watches system logs and alerts around the clock to catch threats early. Access to personal records is restricted to a small number of authorised staff and partners.
How Long Data Is Kept
Some details can be removed by you at any moment, others are erased automatically, and the rest is stored for as long as the operator considers necessary. Most often the reason is a legal duty to keep records for AML, KYC, and responsible gambling compliance.
Your Rights
You are entitled to:
- Find out what information is stored about you.
- Correct data that is wrong or outdated.
- Request deletion when the data is no longer needed, was processed unlawfully, or there is no legal basis to keep it.
- Ask to limit how your data is processed.
- File a complaint with your local data protection authority.
To use any of these rights, send a written request to the support team.